Delivery and returns

Delivery costs for online orders

Enter your full delivery address at checkout to see available shipping services and costs before you pay. The options depend on the items in your basket and where they are going.

If no shipping option appears, request a delivery quote with your product, quantity and delivery address.

Large equipment and custom orders

For products marked Request a quote, delivery is priced with your order. Tell us the quantity, delivery address and whether the site has a forklift or needs unloading assistance.

Dispatch after payment

• Compressors: dispatched within 3–5 days of payment.
• Other systems: dispatched within 1–2 weeks of payment.

These are dispatch timeframes. Carrier transit time is additional and depends on your destination and chosen service. Any different lead time for a quoted configuration will be stated in your quotation before you order.

International delivery

Enter your country and postcode at checkout to check available services. For large equipment or destinations without a checkout option, request a delivery quote.

Change-of-mind returns and built-to-order systems

We do not offer returns, exchanges or refunds for change of mind. Systems are built and configured to order. Confirm the model, voltage, dimensions and application before paying. This rule does not affect remedies for faulty goods, incorrect supply or other rights under applicable consumer law.

Faulty goods, damage or incorrect supply

Contact service@streetfx.com.au or our support form. Include proof of purchase, model, issue description and available photos. For delivery damage, retain packaging where practical. We handle your claim, including liaison with Rencool or another manufacturer; you do not have to pursue the manufacturer yourself.

Australian Consumer Law determines the remedy. For a major failure, you can choose a refund or replacement. For a minor failure, we may repair the product free within a reasonable time; other remedies apply if this is not achieved. Consumer guarantees can continue beyond a manufacturer's warranty. There is no blanket 30-day limit on a statutory faulty-goods claim.

Assessment and return method

Assessments usually take 7–14 business days after we receive the equipment or necessary evidence. If more time is needed, we will explain why and keep you informed. Statutory remedies must still be provided within a reasonable time.

Contact us for written return instructions and a return reference before posting equipment. We will confirm the appropriate address and whether collection is needed. This process does not restrict your legal rights. Pack the goods safely; original packaging is not required for a faulty-goods claim.

Rencool warranty documentation varies by model. Keep commissioning and installation records, serial numbers and the supplied manual. Any additional manufacturer warranty operates alongside your consumer guarantees; it does not replace them.

Return freight and fees

We cover or reimburse reasonable return freight for confirmed faults covered by consumer law. Contact us before booking freight and keep receipts. For large, heavy or difficult-to-remove faulty equipment, we arrange and pay for collection within a reasonable time. No restocking or administration fee applies to a statutory faulty-goods refund.

If assessment finds no fault covered by law, we will explain the finding and disclose any proposed assessment or return-freight costs before you agree to incur them. We do not automatically deny a claim because a product has been installed.

Refund method and processing time

Approved refunds go to the original payment method unless another method is agreed. Card refunds are normally processed within 7–10 business days after approval; bank-transfer refunds within 3–5 business days after confirmed details. PayPal and other providers have their own settlement times. We will confirm when the refund is submitted. Store credit is not compulsory for a statutory refund.

If we cannot supply your order and cancel it, we refund the affected goods and associated delivery charges. Where a faulty-goods refund is due, we will also refund any delivery charges required by law. Reasonable return freight is handled as described above.

Order cancellations

Contact us promptly if you need to cancel. A request is not confirmation of cancellation. Built-to-order systems cannot be cancelled for change of mind after production or supplier commitment begins. Cancellation rights required by law remain available.

Contact and your rights

Email service@streetfx.com.au. Customer service: Monday–Friday, 9:30 am–3:00 pm AEST (Brisbane), excluding Queensland public holidays. Correspondence address: 2/43 Station Avenue, Darra QLD 4076, Australia. Confirm the return location with us before dispatch.

This policy does not exclude rights under the Australian Consumer Law or other applicable law, including rights that apply to international customers. Read the ACCC guidance on repairs, replacements and refunds and our warranty information.