Refund policy

Returns
If you any questions or need any clarification please don't hesitate to email us at ac@streetfx.com.au

All products are carefully packed prevent damage during shipping. However, damage may still occur occasionally. The Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence.

The Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied.

A signed receipt without any notation indemnified the carrier as well as Electricaircon, Rencool and Streetfx Pty Ltd from any further damage claims.

Discovery of damages after a clear delivery becomes the responsibility of the customer. All damages must be notified to carrier and the dealer within 24 hours.

In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier.

If the consignee receives an incorrect item due to error, consignee must inform the dealer within 3 days of receipt of shipment. A return label will be provided, the customer is responsible for organizing with the courier to a suitable collection time or returning the item to a reasonable agreed drop of location.

The correct item will be dispatched once the item has been returned and checked.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at electricaircon@streetfx.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.